Customer support lead
Answer customers within the hour and turn what you hear into fixes.
$85,000 to $100,000
Support
Madison, Wisconsin or remote, US Central hours
Full time
Our median first reply is 38 minutes during US hours, and we want to keep it that way as we grow. You will lead support, write our help center and bring the patterns you see to the product team.
What you will do
Answer email and chat from consultants and small firms
Own the help center and the migration guides
Run a weekly review of what customers asked
What we are looking for
3 or more years in customer support for software
Calm with invoices and money questions
Clear, warm writing
Send a short note and a link to your work to jobs@selbytime.com. We reply to every application within a week.